How to Select Great Tenants

Tenant selection should be a considered decision based on the application, relevant checks and the needs of the tenancy. At TLC, we check the available information, clarify concerns and give the owner a recommendation. No selection process guarantees how a tenancy will unfold.

If you are handling applications yourself, use a consistent process and keep a record of the reasons for your decision.

Start with a relevant conversation

Ask only for information relevant to selecting a tenant, at the appropriate stage of the application. A conversation can clarify the application; it is not a reason to collect unnecessary personal details.

Avoid giving verbal confirmation that a tenant has been accepted before making a final decision. Simply say, “I’ll be in touch soon with the outcome.”

Questions to clarify the application

1 What Are You Looking for in a Rental?

Discuss the proposed start date and tenancy term, and whether the property meets the applicant’s practical needs. Check those expectations against what the owner is offering.

2 Why Are You Moving?

A reason for moving may provide context, but a previous disagreement does not establish fault. Verify relevant information and give the applicant an opportunity to explain anything unclear.

3 How Will You Pay the Rent?

Assess ability to pay rent without treating employment status as a reason to reject an applicant. For a preferred applicant, request proportionate evidence and follow the Privacy Commissioner’s guidance on what may be collected.

4 How Many People Will Live in the House?

Confirm the intended number of occupants and who would be named as tenants. Distinguish tenancy applicants from other occupants, and collect only the information needed for that stage.

5 Do You Have Any Pets?

Discuss any proposed pets and check the current consent rules. Since 1 December 2025, a landlord needs reasonable grounds to refuse a tenant’s request to keep a pet; existing approved pets can be subject to different transitional rules.

6 Do You Understand Your Responsibilities as a Tenant?

Explain the proposed rent payment arrangements, how repairs are reported and the agreed responsibilities for the property. Record the terms clearly in the tenancy agreement.

Check the supporting information

Perform Thorough Reference Checks

With appropriate consent, check references for preferred applicants. Verify the referee’s identity and ask for relevant facts, for example:

• Did the tenant pay rent on time?
• Were there any issues or disputes?
• How well did they maintain the property?

Conduct a Credit Check

Obtain consent and carry out a credit check when actively negotiating an offer of tenancy. Read the result alongside other relevant information and clarify concerns before deciding.

How TLC manages tenant selection

A property manager should organise the application process, check relevant evidence and explain the recommendation to the owner. Rent monitoring and follow-up continue once the tenancy starts.

At TLC, the selection process should provide:

• A clear record of the application and checks completed.
• An explanation of any gaps or concerns that need consideration.
• A considered recommendation and a clear next step.

See how TLC works with Auckland rental owners or contact us to discuss the next tenancy at your property.

References & Further Reading

• Privacy Commissioner: rental guidance for landlords
• Tenancy Services: discrimination
• Tenancy Services: rules about pets
• Auckland Property Investors Association: www.apia.org.nz
• The Letting Company Blog: thelettingcompany.co.nz/blog