ABOUT THE LETTING COMPANY
Independent property management since 2015.
The Letting Company manages residential property across Auckland and Franklin with senior management involvement, practical judgement and continuity.
Independent
We are not part of a franchise or national service desk.
Experienced
More than a decade of residential property management experience.
Deliberately involved
Owners know who is responsible for their property and receive clear advice when decisions are required.
HOW WE OPERATE
Small enough to retain context. Experienced enough to make the call.
We remain deliberately involved in the properties we manage so owners receive context, judgement and continuity rather than a revolving service desk.
The business is led through senior management, supported by administration and established contractor relationships.
That means the person dealing with an issue can understand the property, the history and the consequences of the decision being made — rather than treating every problem as if it has appeared for the first time.
WHAT THAT MEANS FOR OWNERS
Property management with responsibility attached to it.
01
Clear responsibility
Owners know who is accountable for the management of the property.
02
Property knowledge
History and continuity inform better decisions when new issues arise.
03
Considered advice
Owners receive a view on what should happen next, not simply information to interpret.
04
Follow-through
Work does not end when a message is sent. We stay with the issue until the outcome is known.
THE TLC MANAGEMENT STANDARD
Property management should involve management.
Our Management Standard sets out how TLC approaches owner representation, maintenance, cost, property condition, communication and follow-through.
It exists because the quality of property management is determined by the decisions made between the obvious tasks.
WHERE WE WORK
Auckland & Franklin.
We manage residential rental property across Auckland and Franklin, with a deliberate focus on maintaining enough involvement to know the properties and owners we represent.
INDEPENDENT BY DESIGN
No franchise script.
Our management approach is set by TLC. That gives us room to apply judgement to the property in front of us rather than force every situation through the same generic process.
CONSIDERING TLC?
Start with the property.
Tell us what you own and what you are considering. We will establish the next useful step from there.
